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askderm wants you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if items are opened or used. To initiate a return, email or call us toll-free 1-800-393-3848 for your Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.

After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:

MedAltus Returns Department
760B Canning Parkway
Victor, NY 14564

Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account.

Clearance items are all sales final, no returns or exchanges.

Note: Products from the following manufacturers are non-returnable: 
bioCorneum, BIOGENIX, blinc, Cane and Austin, Cellex-C, CeraVe, Clarisonic, CURES by Avance, Dermablend, Dermalogix, DermatologistRx, Dermelect, Dew Puff, dr.brandt, DS Laboratories, ELON, GLO Science, Hanson Medical ,Keyano, Kinerase, KLENSKIN, Love Light Lips, Michael Marcus Cosmetics, Nip and Fab, Nip and Man, NuFace, OPI, PCA Skin ,Peter Thomas Roth, PMD, Professional Solutions, Revaleskin, Rodial, SKINDINAVIA, and SkinPro.

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