We LOVE that you shop with us! askderm is committed to ensuring that you always receive amazing customer service, top quality skincare products, competitive prices, and an overall superior shopping experience.
askderm will not provide or sell your personal information to anyone. All information you provide us is transmitted using a secure server (SSL).
Saving our customers money is very important to us. We have a 100% Product and Coupon Price Match Guarantee. If you find any product we carry on a domestic competitor's website, we will price-match it within 10 days of your order. We will also honor any coupons (up to 20% off) from a domestic competitor's website. Price match for orders already processed will be issued as a My Skin Reward credit. Please call us toll-free at 1-800-393-3848 for more information.
Our Customer Service Representatives and Product Specialists are available to assist you, toll-free 1-800-393-3848, Monday through Thursday 8:30 AM to 5:00 PM and Friday 8:30 AM to 4:00 PM EST. If you call outside normal business hours, please leave a voicemail including your name, order number, telephone number and a brief message so we may return your call. You can also email us anytime at firstname.lastname@example.org or use our contact form below.
askderm wants you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if items are opened or used. To initiate a return, simply complete the Return Merchandise Authorization (RMA) below or call us toll-free 1-800-393-3848. Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.
After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:
MedAltus Returns Department
760B Canning Parkway
Victor, NY 14564
Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account.
Note: Products from the following manufacturers are non-returnable:
Periodically, we have Promotional Coupon Codes and other special offers with significant savings! Coupon Codes can be applied towards your order during the checkout process. Look for the Coupon Code box at the bottom of your shopping cart.
Before you submit your order, be sure the final price reflects any Coupon Code that you entered. If it doesn't, contact us and we will be happy to assist.
All coupons are subject to manufacturer restrictions. We have, however, tried to accommodate our loyal customers by offering cash-back on certain manufacturers products. If you look at the products listed on manufacturers pages that do not allow coupons, you may see a dollar sign icon and a tag line that reads "My Skin Rewards" - this is how much cash-back we will give you when your order ships. You can then use My Skin Rewards towards any future purchase, giving you additional savings.
Unless otherwise noted, coupons are not applicable on products offered from the following manufacturers:
All coupons, special offers and promotions are designed and managed by MedAltus LLC and may not be from or endorsed by manufacturers of the products we carry.
When you have filled your cart, visit your shopping cart page to review your order. You will see the total amount of your order, excluding shipping, and tax if applicable. We offer convenient checkout methods that include, standard checkout where we accept all major credit cards (VISA, MasterCard, Discover and American Express) or PayPal checkout.
If you choose our standard checkout method, you will be transferred to our secure processing area where you will be asked to provide your billing and shipping information. While in this secured area you will need to enter your credit card information. You can also use My Skin Rewards in our standard checkout method as a form of payment. As a continuous effort to sustain optimal security for our customers, we process all orders in live time to ensure credit card information and data is not stored.
Upon receipt of your order, we will send you a confirmation email outlining the details of your order.
All orders shipping within the Domestic US with subtotals over $49 ship FREE. Standard shipping for all other orders ship for a flat rate of just $5.95. Expedited shipping methods are offered during checkout which include UPS Overnight, UPS 2-day Air, UPS Ground and USPS Priority Mail. Signature is required for all orders over $400.
Orders will ship the following business day from when it was placed. Occasionally some items may be temporarily back-ordered. If your order contains one of these items the entire order will be processed and shipped when the back-ordered product(s) are available. If the item is going to be on back-order for an extended period of time, we will separate your order and ship the products that are in stock to you. The backordered item will be shipped to you at no additional cost when it arrives back in stock.
If your package states it was delivered and you have not received your shipment, please contact Customer Service within 30 days of purchase for assistance.
We are required by law to collect sales tax on orders billing in New York or shipping to Georgia and California. Tax will be calculated based on your zip code and added to your order during the checkout process.
askderm ships to most countries with very few restrictions. Canadian and International shipping costs are calculated during checkout on a per package basis depending on the weight, size and destination of the shipment. Some countries require additional duties, taxes or other charges which International and Canadian shipments may be subject to upon delivery. International and Canadian shipping costs that are calculated and paid during checkout include shipping from our warehouse to your address, however shipments may be subject to additional duties, taxes or other charges that are administered by customs.
The following brands are prohibited from being shipped outside the United States:
askderm sells products for personal use only and reserves the right to reject or limit any orders that appear to be unusually large or out of the ordinary.
My Skin Rewards are cash back credits that can be used when placing an online purchase. My Skin Rewards are used as cash and can be applied to an order during the standard checkout process as a form of payment.
My Skin Rewards can be assigned for many reasons, which include incentives for purchasing specific products, contests and drawings, reward for frequent or high volume ordering, referring friends to shop with us, participating in polls or questionnaires, submitting product reviews and return credits.
At any time, you may log into your My Account Page to check your My Skin Reward balance.
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and askderm reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
|All orders will be billed, processed, and shipped by MedAltus ™|
760B Canning Parkway
Victor, NY 14564
|We offer a supportive and knowledgeable Customer Service Team committed to the highest standards in customer care. Our Customer Service Team includes fully licensed Estheticians, Product Experts, and Ingredient Specialists. MORE INFORMATION|