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Who we are and
by T. ClarkHow important to you is
it to know the company and it’s staff who provide you with your
skin care needs? What are their credentials? Where does the product
come from? How often is turnover of the products to ensure
freshness?
We, at AskDerm, want to share with our
customers and potential new customers our philosophy on skin care and
how we differ from other online skin care
retailers.
- v We established our company in 1997
working with Board Certified Dermatologists and Plastic Surgeons to
create an online presence for their practices. With the service sector
of their revenue scales being diminished by health insurance fee
schedules, we wanted to offer physicians a way to strengthen their
bottom line by selling physician-only skin care products through their
websites. This allows the physician to offer several product lines to
their patients without staffing, inventory control, shipping, and
returns.
- v We currently serve over 180
websites for physician’s practices around the country. We handle all web
development, customer service, processing of orders, shipping, returns,
and housing of over 2500 skin care products available through physicians
and medical spas.
- v Because we are an
extension of the physician’s practice, credibility is of the utmost
importance. Our Customer Service staff is made up of Licensed
Estheticians (skin care professionals) that are trained on the product
lines, ingredients, skin types and conditions, and many common skin
ailments. We are trained directly through in-services through the
manufacturers of each product line. On average, we have representatives
come in to our facility from the pharmaceutical companies twice a month
to update us on new product developments and trends. In September 2005,
we trained on Sampar through Jamie Puntin, Obagi through Kim Hosenfeld,
and Solange© through Lisa Hayes. Each of these representatives offered
us full training manuals, updates on skin care trends, and new
developments in their respective lines.
- v We
strive to make sure the products our customer’s receive are always
fresh. We do not carry months of inventory in our warehouse at a time.
The turnover on our products is between 30 and 90 days depending on the
product. You, the consumer, are always guaranteed product that comes
directly from the manufacturer and we stand behind EVERY sale. At any
point in time, we are happy to provide our customer’s with the contact
information for any manufacturer and the representative from that
facility that we deal with. You may confirm with the manufacturer that
we are one of their accounts and in good
standing.
- v We are a member of the Better
Business Bureau, BBB Online, Secure Online Protection for
credit card confidentiality, and DUNS & Bradstreet.
- v When you purchase your skin care products
through one of our physician’s sites, you are guaranteed the most
qualified service and reliability. Skin care is our only business and we
take it very seriously. You are our number one priority before, during,
and after the sale. Call on us at any time with your skin care
questions. We are specialists and trained to design a skin care program
that meets your needs and
lifestyle.
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AskDerm.com is UpFront